Menu Foods Limited

8 Falconer Drive

Streetsville, Ontario L5N 1B1

1. What exactly is covered by the Menu Foods Recall and for what timeframe?

The recall is limited to specific items that contain wheat gluten, in cans and foil pouches, produced on specific dates and times between November 8, 2006, and March 6, 2007 in three of Menu’s plants. In order to determine whether cat and dog food that your pet consumed is subject to recall, you should refer to the list of brand names on this website.

2. What should I do if I think my pet may have consumed the recalled product?

If your pet is exhibiting any signs of kidney failure please contact your veterinarian as soon as possible. Symptoms include loss of appetite, vomiting, weakness, disorientation and changes in water consumption and urination. If you suspect that you have fed the recalled pet food to your cat or dog, save any remaining pet food and the can or pouch. Open cans or pouches may be double-bagged in sealable plastic and kept in the freezer.

3. Who is going to pay my vet bills for sickness and death?

If Menu Foods product is the cause of sickness or death, Menu Foods will take responsibility. Please keep copies of all your vet records and receipts for pet food purchases as well as vet bills. On May 24, 2007, a United States federal court issued an order that, for the time being, prevents Menu Foods from having direct contact with individual pet owners. In light of the order, we regret that we cannot communicate with potential claimants at this time. As soon as the court permits, we intend to resume efforts to resolve claims directly with pet owners. We will post additional information when we are able.

4. What do I do if I have pet food that has been recalled?

Please return it to the retailer for a refund.

5. Will I be reimbursed for the food that I return to the retailer even if my pet did not get sick?

Yes, if it is a valid product that is subject to the recall.

6. How do I know if the food I bought has been recalled?

The information is contained on this website. Not all date codes are subject to recall so please fully check the information on your can or pouch. The information on the website is organized by cat or dog then by brand and description.

7. I feed my pet dry food. Is dry pet food safe?

Menu Foods only manufactures wet pet food in cans and foil pouches. Dry pet food is not part of the Menu Foods recall.

8. I’m just not sure if my dog or cat had any of the food that is being recalled. They act fine and don’t appear to have any symptoms. Should I be worried?

As always, remain alert for any changes in your pet’s health.

9. Are there other ways my pet might get sick and show similar symptoms?

Yes – antifreeze ingestion, certain rodenticides and some medications. Certain lilies have been shown to cause kidney failure if consumed by cats. Grapes have been reported to cause kidney failure in dogs and may affect cats. Physical damage from trauma and cancerous conditions can also cause kidney damage.

10. Has Menu Foods begun contacting consumers about claims?

The professional team hired by Menu began contacting consumers on Thursday March 23, 2007. On May 24, 2007, a United States federal court issued an order that, for the time being, prevents Menu Foods from having direct contact with individual pet owners. In light of the order, we regret that we cannot communicate with potential claimants at this time. As soon as the court permits, we intend to resume efforts to resolve claims directly with pet owners. We will post additional information when we are able.

11. Has the source of contamination been identified?

The FDA announced, during a press conference on March 30, 2007, a preliminary finding of melamine contamination. Melamine was found in the suspect wheat gluten from China, samples of recalled finished products supplied by Menu and in animal tissues of impacted animals they analyzed.

12. How would melamine get into pet food?

It appears that melamine was introduced through wheat gluten from a specific supplier from China. The FDA announced, during their press conference of March 30, 2007, that their investigation had not identified any violations at either of the Emporia, Kansas or the Pennsauken, New Jersey facilities of Menu Foods. The FDA also announced that they did not find melamine in any of non-recall impacted samples of finished product or raw materials.

13. Is there aminopterin (reported as rat poison) in Menu Foods products?

The FDA announced, during their press conference on March 30, 2007, that they could not validate the findings announced on March 23, 2007. The FDA reported in the same press conference that no other lab had been able to substantiate the presence of aminopterin in finished product, raw materials or animal tissue samples that they analyzed. The FDA reported that aminopternin is no longer the focus of their investigation.

14. Is there acetaminophen in Menu Foods products?

Earlier this year, an individual suggested that acetaminophen was present in certain products manufactured by Menu when a single private laboratory purported to find acetaminophen in products he had tested. Those suggestions and the results of that single laboratory were refuted at the time by tests conducted by the U.S. Food and Drug Administration. The California Animal Health and Food Safety Laboratory at the University of California Davis (“UC Davis”) also found no traces of acetaminophen in the products at issue in tests commissioned by Menu. The acetaminophen claims were re-cycled in October 2007 when that same private laboratory purported to find acetaminophen in another Menu-produced product that was part of the pet food recall in March 2007. Despite the previous findings and with the goal of alleviating any remaining public concern, Menu commissioned UC Davis to perform tests on the products that were the subject of the new claim. As with the prior tests conducted by the U.S. Food and Drug Administration and UC Davis, the most recent tests by UC Davis also found no traces of acetaminophen.